Techs who get it right the first time.
For technicians and cleaning company owners. Most callbacks come from a few skipped checks and too many products. We teach the few methods that matter, why they work, and the checks before you start, so every job goes out the same way.
A guessing tech costs more than a class
Callbacks
Spots that wick back, rooms still wet at bedtime, a free return trip that eats the profit on the job.
Ruined carpet
The wrong chemistry on wool or the wrong heat on a synthetic, and now you're buying a room of carpet.
Turnover
A new tech who never learned the why quits in month three, and you start the training over.
Taught by someone still doing the work
Dave Grigsby has cleaned carpet and floors professionally since 2006 and still runs a cleaning company in Boise. He wrote the six manuals these classes are taught from. On YouTube he's the Flying Rug Guy.
Certified Master Textile Cleaner, Certified Master Rug Cleaner and certified color correction specialist, with certifications in carpet cleaning and repair, upholstery, rugs, stone and masonry, and odor control. Speaker at industry seminars and conferences.
“Absolutely amazing class! Really appreciated the insight, hints and tips. Price, availability and scheduling all made so easy!”
Daniel SparkAcademy student · Google review
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The three mistakes every new tech makes
- Skipping the testNot testing the fiber or the stain, and not knowing the right way to use their chemicals.
- Not waitingNot giving the chemistry time to do its job.
- Brute forceScrubbing harder at a spot or stain, and damaging the surface they were trying to fix.
Every class is built to fix these three. So is the free Pre-Clean Checklist.
Three steps to a certified tech
Pick a class
Carpet, upholstery, tile and stone, color repair or odor.
Two days, hands-on
Classroom in the morning, on the floor in the afternoon, with the manual to keep.
Certified, and still learning
Wings for the truck, and the online course to review any time.
- Identify the fiberSynthetic or natural, and the backing under it
- Walk it with the customerSpots, wear and what they expect, in writing
- Test before you sprayColorfastness and the right pH for the fiber
- Pre-spray and agitateOne pre-spray, worked in, with time to dwell
- Extract, groom, set dry timeFans on, and tell them when it's safe to walk
Everything a cleaning company runs on
Hands-on technical classes
Fibers, soils, chemistry, cleaning methods, spots and stains, and the checks before you start.
Certification prep
Classes that follow the industry's technician certification topics, with practice questions for each chapter.
Online courses
Lessons and quizzes in the Pre-Flight Academy, on a phone or computer, to review before the exam and keep sharp after it.
Sales training
How technicians and phone staff walk a job, explain options and set expectations the customer agrees to in writing.
Operations manuals
The handbooks a cleaning company runs on: technician, team lead, call center and production.
Keynotes & coaching
Talks for associations and trade events, and one-on-one coaching for owners building a company that runs without them.
Fewer callbacks
The job is done right the first time.
Techs who stay
People stay where they know what they're doing.
One standard
Every truck cleans the same way.
Textbooks, not handouts
Each course is taught from a full manual written for the trade: the why behind every step, in plain language.
- Carpet CleaningFibers, construction, soils, chemistry, cleaning methods, spotting and safety
- UpholsteryFabric identification, testing, cleaning methods and fabric protection
- Color RepairColor theory, dye chemistry, spot dyeing and full-room dyeing
- Commercial CarpetTraffic, maintenance programs, low-moisture methods and pricing plans
- Tile, Grout & StoneIdentifying hard surfaces, cleaning, sealing and what not to put on stone
- Odor ControlFinding the source, decontamination and deodorization
Students get the student edition of the manual with each class. Manuals will also be available to read in the Pre-Flight Academy, licensed to one technician each.
Upcoming classes
Class dates, locations and online sign-up will be posted here.
Until then, tell us how many techs and we'll send the next dates and hold their seats.
Free
The Pre-Clean Checklist
The five checks every tech should run before the wand comes out, on one page for the truck.
Hold a seat
Send your techs to the next class
Tell us which class and how many technicians. We'll email the next dates and hold their seats while you decide.
Or email hello@preflightsurface.com